Frequently Asked Questions

What services does Moon Light Tours India offer?

We offer holiday packages, hotel reservations, flight bookings, taxi and car rentals, corporate travel, MICE events and group tours across India.

How do I book a tour package?

Choose a package or send us an inquiry through the Request a Quote button. Your booking is confirmed once we receive full or partial payment (as per the specific tour's terms) and issue a confirmation voucher or email.

What payment options are available?

You can pay online by card, UPI or netbanking on our Payment Details page. You can also pay by bank transfer or by scanning our UPI QR code, and share the transaction reference number with us for confirmation.

Can you create a customised itinerary?

Yes. Share your dates, budget, group size and interests, and we will build a plan around them. Hotel category, route and activities can all be adjusted.

How do I cancel a booking?

All cancellation requests must be sent in writing by email to reservation@mlt-india.com. The cancellation date is the date we receive your written request. Charges depend on how many days before departure we receive it, as listed in our Cancellation & Refund Policy.

How long do refunds take?

Approved refunds are credited within 15 to 30 working days from the date Moon Light Tours India confirms the cancellation. Refunds are issued via the same payment method used for the booking, wherever possible.

What is the cancellation policy for cab bookings?

For One Way cab bookings, if you cancel 48 hours before the pickup date, the advance amount will be refunded. This applies to Sedan and Ertiga cars. Our detailed cab cancellation policy is being prepared and will be updated shortly.

Can I change my booking after it is confirmed?

Minor changes (such as room type or a slight date adjustment) are accommodated where possible and may carry an administrative fee of INR 1,500 to INR 3,000 per change, plus any supplier costs. A major change within 30 days of departure is generally treated as a cancellation and a new booking.

Do you recommend travel insurance?

Yes. We strongly recommend comprehensive travel insurance covering trip cancellation or interruption, medical emergencies, baggage loss and travel delays.

Read our full Cancellation & Refund Policy, or contact us if you need more help.